Returns & Refunds

Returns, Refunds & Preorder Cancellations

Effective October 25, 2026. Email Michael@auravean.com for help. Paid preorders are not currently enabled.

Paid preorders once available

Customers may cancel unshipped preorders by contacting us. If we cannot ship by the advertised deadline, we will offer the delay-consent or cancellation and refund options required by law. We do not impose a blanket no-refund rule on unshipped preorders.

Damaged, incorrect, unsafe or defective products

If you receive damaged, incorrect, defective or materially misdescribed goods, contact us promptly. We will work with you to provide an appropriate replacement, refund or other remedy, as required by applicable law. Do not use a leaking or damaged fragrance product.

Discretionary returns

We plan to consider discretionary returns of unopened, unused products requested within 14 days of delivery, subject to the complete terms published before sales begin. Opened fragrances generally cannot be returned for change-of-mind reasons due to hygiene and product integrity; this does not limit rights for defective products or other applicable legal protections.

Refunds

Approved refunds are typically issued to the original payment method; financial institutions can affect posting times. We will provide prompt refunds whenever the law requires them.

Return address and detailed logistics will be finalized prior to checkout launch. This informational page does not replace Shopify's official refund policy configuration.